FAQs

Frequently Asked Questions (FAQ)

Medical Athletic is an online store specializing in medical attire and athletic outfits. They offer a wide range of products, including medical dresses, suits, jogging and track suits, and outfits suitable for both men and women. All products comply with industry standards and cater to different healthcare professions. The sizes available range from small to extra-large, with a size chart provided for accurate measurements. Placing an order is easy through their website, and they accept various payment methods. Shipping times vary based on location and chosen shipping method. If any issues arise or a return is necessary, our customer support team is available to assist within 14 days of receiving the order.

What sizes are available for the outfits on Medical Athletic?

We strive to provide a wide range of sizes to accommodate different body types. Our sizes typically range from small to extra-large, but availability may vary depending on the specific product. Please refer to the size chart provided on each product page for accurate measurements.

Do you offer discounts to teachers and students?

Yes, we are pleased to offer special discounts to teachers and students as a token of appreciation for their dedication and commitment. We understand the importance of education and value the contributions made by educators and students.

How do I qualify for the teacher/student discount?

To qualify for the teacher/student discount, you will need to provide a valid proof of your status as a teacher or student. This could include a school ID card, a valid educational institution email address, or any other documentation that confirms your current enrollment or employment as a teacher.

How can I avail of the teacher/student discount?

Once you have verified your status as a teacher or student, you can apply the discount during the checkout process. Look for the designated area or promotional code box where you can enter the provided discount code or select the appropriate option to apply the discount automatically.

ORDERS & SHIPPING

How can I place an order on Medical Athletic?

Placing an order is simple! Just browse our website, select the desired products, choose the appropriate size, and add them to your cart. Proceed to the checkout page, provide the necessary information, and complete the payment process. Once your order is confirmed, we will process it and ship it to your provided address.

What payment methods are accepted on Medical Athletic?

We accept various payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, and other secure online payment options. Choose the payment method that suits you best during the checkout process.

How long does shipping take?

Shipping times may vary depending on your location and the shipping method chosen during checkout. We strive to process and ship orders within 1-2 business days. Once shipped, the estimated delivery time will be provided, and you will receive a tracking number to monitor your package.

Do you offer international shipping?

Yes, we offer international shipping to select countries. During the checkout process, you can check if your country is eligible for shipping. Please note that additional customs fees and duties may apply, which are the responsibility of the customer.

Can I track my order?

Absolutely! Once your order is shipped, we will provide you with a tracking number. You can use this tracking number to monitor the progress of your shipment through our website or the shipping carrier’s online tracking system.

What should I do if my package is lost or damaged during shipping?

In the rare event that your package is lost or arrives damaged, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive a satisfactory solution.

Can I change or cancel my order after it has been placed?

If you need to make changes or cancel your order, please reach out to our customer support team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been processed and shipped, changes or cancellations may not be possible.

What if I receive the wrong size or product in my order?

We apologize for any inconvenience. If you receive the wrong size or product in your order, please contact our customer support team within 14 days of receiving your package. We will guide you through the return process and arrange for the correct size or product to be shipped to you promptly.

My package was delivered to the wrong address. Now what?

If the shipping address was incorrectly entered during checkout, the order is not eligible for reimbursement or replacement if delivered to the incorrect location. This includes incorrect auto-population of a shipping address through a third-party payment provider such as PayPal, ApplePay, Afterpay, etc. We strongly encourage customers to verify all order details are correct prior to placing your order.

PRODUCT & INVENTORY

What types of products does Medical Athletic offer?

Medical Athletic offers a wide range of products, including medical uniform, suits, jogging and track suits, and outfits suitable for both medical professionals and athletes.

Are the products on Medical Athletic suitable for both men and women?

Yes, we have a diverse range of products available for both men and women. You can find medical attire and athletic outfits tailored to different genders and body types.

Can I find specialized medical attire for specific healthcare professions?

Yes, we offer specialized medical attire suitable for various healthcare professions, such as scrubs for nurses, lab coats for doctors, and other profession-specific outfits. Please check our product categories or search for your profession-specific attire.

What sizes are available for the outfits on Medical Athletic?

We strive to provide a wide range of sizes to accommodate different body types. Our sizes typically range from small to extra-large, but availability may vary depending on the specific product. Please refer to the size chart provided on each product page for accurate measurements.

How often is the inventory updated?

We make regular updates to our inventory to ensure a fresh selection of products. However, due to high demand, some popular items may occasionally be temporarily out of stock. We recommend checking back or subscribing to our newsletter for updates on restocks and new arrivals.

Can I pre-order or request a specific product that is currently out of stock?

At the moment, we do not offer pre-orders or accept specific product requests for items that are out of stock. However, we encourage you to keep an eye on our website for restock updates or alternative products that may meet your requirements.

INTERNATIONAL ORDERS

Do you offer international shipping?

Yes, we offer international shipping to select countries. During the checkout process, you can check if your country is eligible for shipping. Please note that additional customs fees and duties may apply, which are the responsibility of the customer.

How long does international shipping take?

International shipping times vary depending on the destination country and the shipping method chosen during checkout. It is important to note that customs procedures and inspections may cause additional delays. Once your order is shipped, we will provide you with an estimated delivery time, and you will receive a tracking number to monitor the progress of your shipment.

How are international shipping fees calculated?

International shipping fees are calculated based on various factors, including the destination country, the weight and dimensions of the package, and the selected shipping method. During the checkout process, the shipping fees will be displayed before you complete your order.

Can I track my international order?

Yes, once your international order is shipped, we will provide you with a tracking number. You can use this tracking number to monitor the progress of your shipment through our website or the shipping carrier’s online tracking system. However, please note that tracking availability may vary depending on the destination country and the local postal service.

OTHER

Returns & Exchange

We do not accept returns or exchanges on facemasks, face coverings, balaclavas, leggings,
underwear or socks.

What is your return policy?

Returns are accepted within 30 days of purchase date. All returns are subject to a $4 fee per shipping label.

Returns must be in new, unworn & unwashed condition and be free of make-up, deodorant, other liquid stains or excessive pet hair. A quick try-on is cool but wearing it to the hospital or clinic is not.

All original tags must be attached.

We reserve the right to refuse worn or damaged merchandise. Scrubs returned with excessive pet hair will be charged $6 for processing because of additional labor hour.

We will issue a refund once we have received your returned item(s). Any items that are damaged when we receive them are not eligible for a refund.

Original shipping costs are non-refundable, except in the case of faulty or damaged items.

Refunds are issued to the original form of payment and will be in the amount of the product price minus the original shipping cost.

Your happiness is our #1 priority.  We stand by our products 100%. If you have a problem, we will solve it.

How do i start an return?

1. Click here to access our Returns/Exchanges Portal

2. Select the item you’re sending back and request a refund

3. Print your return label & mail back the original item using the original packaging

4. Once received, we’ll refund the full balance back to your original $$ (minus original shipping charge & return fee)

*All returns are subject to a $4 fee for Returns Shipping Label.
All original tags must be attached.
We reserve the right to refuse worn or damaged merchandise for return.

What is your exchange policy?

We offer 1 free exchange per order.

To start an exchange, click here to begin the process.

Products returned for exchange are subject to the Return Policy guidelines.

How do i start an exchange?

1. Click here to access our Returns/Exchanges Portal

2. Select the item you’re sending back

3. You’ll be prompted to select a new size, color or style

4. Print your return label and mail back the original item

5. We’ll ship the new item to you right away.

All original tags must be attached.
We reserve the right to refuse worn or damaged merchandise for exchange.

How long does as return or exchange take?

From start to finish, please give your refund/exchange 7-14 days to get back to you.

Returns may take up to 5 business days plus 3-4 days for processing. Once we have your items checked, we will send the refund or exchange items your way.

Ordering

Can I make changes to my order after it’s been placed?

We process our orders quickly. If you write to us medicalathletic.com within an hour or so after you placed the order for item adjustments or address changes, we will do our best to make any changes. Once your order is shipped, we cannot make any changes.

Do you offer gift cards?

We offer medicalathletic e-gift cards! Digital gift cards will be emailed to you and from there you can send to the recipient.

Final Sales

During our Final Sales, we cannot accept returns or exchanges. We will honor an exchange if the item is damaged during transport or an incorrect size was shipped.

Payments & Discounts

Can I use more than 1 discount?

Only 1 promotion, discount link, reward offer, or referral code may be applied per order. We do not allow any discount stacking of any kind. During our sale periods, other discount codes are not stackable with any running promotions.

Do you offer price adjustments?

Sorry! Our sale offers are available for a limited time only and we are not able to offer price adjustments.

My discount code does not work!

Our exclusive discount codes are subject to the Terms & Conditions of the promotion they are tied to. 

If your code falls within the guidelines you received and still isn’t working, please let us know at medicalathletic.com

Shipping & Delivery

Where do you ship?

We only ship within the United States.

How much does shipping cost?

For order less than 120, shipping fee is calculated live via usps.

How long does shipping usually take?

Orders typically ship within 1 to 2 business days. Shipping times usually range from 1 to 4 business days.

During Black Friday and Christmas seasons, please allow 1 to 2 extra business days for order to process and ship.

I got my order and something is wrong, what do I do?

We’re sorry to hear that. Please email us at [email protected] and reference your Order #.
If the item is defective, damaged or incorrect we’ll need a photo when you contact us to help. 

Why is my tracking number showing my package is delivered when it hasn’t been?

There are rare occasions the shipping carriers (FedEx, USPS) may mark your items as delivered when they have not actually arrived at your destination. If this happens, please wait 2 full business days to see if your package arrives.

Also, we suggest you check with your neighbors as sometimes carriers accidentally deliver to wrong address. If you live in an apartment or condo complex, please check with the front desk.

My package has been lost or stolen, now what?

Please note we cannot be responsible for packages that are lost or stolen after being delivered.

We provide tracking information in our shipment confirmation that allows you to track your package and verify its delivery. Please check with carrier first if you have not received your package.

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